GCP-GCX New Test Materials | Simulation GCP-GCX Questions

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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q89-Q94):

NEW QUESTION # 89
Under which container is Queue available?

A. Contact Center
B. Telephony
C. Routing
D. Integration

Answer: C

NEW QUESTION # 90
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

A. Documents
B. Workspaces
C. Activity
D. Directory

Answer: C

NEW QUESTION # 91
You cannot add variables to a script.

A. True
B. False

Answer: B

NEW QUESTION # 92
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

A. Update the Do Not Call list with records that have the appropriate wrap-up code.
B. Specify time sets as a matching criteria.
C. Automatically assign an evaluation for all calls over 5 minutes.
D. Determine how long to retain recordings and whether to archive or delete them.
E. Set up a schedule to run a daily report.

Answer: A,D,E

NEW QUESTION # 93
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Skill-based Routing
B. IVR
C. Automatic Call Distribution
D. Workforce Management

Answer: A

NEW QUESTION # 94
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